Services

Customer Services

We believe customer service is the heart of any shopping experience. Our friendly and dedicated co-workers at the i-Counter are always ready to provide assistance during business hours, from 10am-10pm daily.

The i-Counter is located on the Level G, where you will also find our Centre directory as well as the latest promotions & offers by our tenants.

The many available family friendly services we have includes:

01    Baby Strollers

  • Option of one seater or two seater
  • Supports infants, max 15kg per infant
  • RM100 refundable deposit is required

Baby strollers are available for rent where parents can choose the one-seater or two-seater options from us. Each seat can comfortably support up to a maximum weight of 15kg per infant and they are regularly cleaned and sanitised after each use for the comfort of the next user. A refundable deposit of RM100 is required upon rental request.

02    Toddler Tricycle

  • For children 10 months of age and above, weighing not more than 23kg
  • RM100 refundable deposit is required

Tricycles are a fun way for adventurous kids to stroll around IPC with their parents. It is suitable for children 10 months of age and above at a maximum weight of 23kg. The tricycles are regularly cleaned and sanitised after each use for the comfort of the next user. A refundable deposit of RM100 is required upon rental request.

03    Art Kits

  • RM30 refundable deposit is required
  • Return within the same day for refund

Kids can now creatively draw using our art kits without parents needing to worry about smearing colours all over themselves! Just fill the pen with water and draw it over the canvas to create a magical painting. A refundable deposit of RM30 is required upon rental request, and must be returned within the same day for a full refund.

04    Emergency Contact Tattoo

  • Tattoo stickers are complimentary for all

Keep your loved ones close - young or old - with our complimentary emergency contact tattoo sticker. It is redeemable at the i-Counter on Level G. This temporary tattoo sticker contains our information counter’s general number so the public can help to call when they are separated from you in IPC. We’d recommend placing it on visible body areas like the hand or arm.

05    Wheelchair

  • Priority given to people with disabilities (OKU), pregnant women and the elderly.
  • RM100 refundable deposit is required

Wheelchairs are a great and comfortable alternative for family members with mobility limitations. Priority will be given to people with disabilities (OKU), pregnant women and the elderly. The wheelchairs are regularly cleaned and sanitised after each use for the comfort of the next user. A refundable deposit of RM100 is required upon rental request.

06    Power Scooter

  • Priority given to people with disabilities (OKU), pregnant women and the elderly.
  • Maximum weight of 130kg. The power scooter is designed and tested for only one user to operate while seated. Do not carry extra passengers on the power scooter.
  • RM100 refundable deposit is required

Power scooters provide additional mobility to individual shoppers with walking difficulties. Priority will be given to people with disabilities (OKU), pregnant women and the elderly. Each scooter is designed and tested for only one user of a maximum weight of 130kg to operate while seated, hence extra passenger(s) are not allowed on it. The scooters are regularly cleaned and sanitised after each use for the comfort of the next user. A refundable deposit of RM100 is required upon rental request.

08    Power Bank

  • RM50 refundable deposit is required
  • Return within the same day for refund

Battery running low on your phone? Just rent a power bank from us for a quick charge to stay connected. Power banks are readily available for grab when the battery is running low on your devices. A refundable deposit of RM50 is required upon rental request, and must be returned within the same day for a full refund.

09    Gift Wrapping

  • Gift wrapping service is complimentary with a minimum spending of RM100 from any outlet in IPC Shopping Centre.

Complimentary gift wrapping service is available at the i-Counter on Level G with a minimum spending of RM100 from any outlets in IPC Shopping Centre. Do allow our Customer Service representatives the time needed for gift wrapping especially during peak hours.

10    Umbrella

  • RM40 refundable deposit is required
  • Return within 10 days for refund

You can now travel comfortably - whether rain or shine - with our umbrella rental service! A refundable deposit of RM40 is required upon rental request, and must be returned within 10 days for a full refund.

11    Shopping Bag Rental

  • RM20 refundable deposit is required.
  • Return within 10 days for refund.

Forgot your favourite grocery tote bag? Need a large yet sturdy shopping bag for your heavy purchases? Fret not, and shop in style with our eco-friendly shopping bags! A refundable deposit of RM20 is required upon rental request, and must be returned within 10 days for a full refund.


Visit our i-Counter at Level G.

Services

Customer Services

i-Counter

We believe customer service should be the heart of any shopping experience. Our friendly and dedicated co-workers at the i-Counter are always ready to provide assistance during business hours, from 10am-10pm daily.

The i-Counter is located on the Level G, where you will also find our Centre directory as well as the latest promotions offer by our tenants.

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